Shipping & Refund Policy
At The Wrap Studio, every order is carefully processed and packed before being handed over to our designated shipping partners.
1. DISPATCH TIMELINE
In-stock products: Orders containing products that are currently in stock are generally dispatched within 8–10 business days.
Made-to-order / out-of-stock products: Products that are not readily available in stock and need to be made, prepared or specially arranged will generally be dispatched within 5–10 business days.
Business days exclude Sundays and public holidays.
During festive seasons, high-volume periods or circumstances beyond our reasonable control, dispatch timelines may be extended.
2. SHIPPING PARTNERS
Orders are shipped through our designated and appropriate courier/shipping partners, selected based on destination, serviceability and the nature of the shipment.
Once the order has been handed over to the shipping partner, the shipment is subject to the courier’s delivery network and operational timelines.
3. SHIPPING CHARGES
We offer flat Pan-India shipping at ₹200 per order, unless otherwise specifically mentioned on the product page or communicated to the customer.
Any special shipping, re-shipment or additional logistics requirement may attract additional charges.
4. ORDER CONFIRMATION & COMMUNICATION
Once your order has been successfully placed, you will receive an order confirmation email on the email address provided during checkout.
Our team may also communicate order-related updates through WhatsApp, including production, dispatch and delivery-related information.
Customers are therefore requested to provide an active email address and WhatsApp-enabled mobile number while placing their order.
5. TRACKING
Once your order is dispatched, tracking details may be shared through email and/or WhatsApp, wherever tracking is available from the applicable shipping partner.
Tracking updates are dependent on the courier partner’s system and may take some time to reflect after dispatch.
6. TRANSIT & COURIER HANDLING
Every order is carefully packed and inspected before dispatch.
Once the package has been handed over to the designated courier/shipping partner, The Wrap Studio does not control the handling, movement or delivery of the package and is not responsible for damage, mishandling, delay or loss caused solely by the courier during transit, subject to rights and remedies that cannot legally be excluded under applicable law.
Customers are strongly advised to record a continuous, unedited unboxing video from the opening of the outer package until the product has been completely unpacked.
7. RETURNS & EXCHANGES
Our products are often made to order, customised, handcrafted or specially prepared, and therefore returns and exchanges are generally not accepted once an order has been placed.
Returns or exchanges will not be accepted merely due to change of mind, personal preference, colour preference or incorrect selection by the customer.
This policy does not limit any remedy that may mandatorily be available under applicable consumer law, including in circumstances involving defective, deficient or materially misrepresented products.
8. INCORRECT DELIVERY INFORMATION
The customer is responsible for providing a complete and accurate:
* Name
* Mobile number
* Email address
* Delivery address
* PIN code
The Wrap Studio will not be responsible for delivery failures or delays resulting from incorrect or incomplete information supplied by the customer.
If a shipment is returned because of an incorrect address, refusal to accept delivery or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.
9. DELIVERY DELAYS
Once dispatched, delivery timelines are dependent on the courier partner and may be affected by weather, holidays, strikes, route restrictions, remote-area serviceability, natural events, operational disruptions or other circumstances beyond our reasonable control.
Such circumstances may result in delivery taking longer than the estimated timeline.
10. IMPORTANT
By placing an order, the customer confirms that they have read and accepted this Shipping & Delivery Policy along with the Terms & Conditions and applicable Return/Refund Policy of The Wrap Studio.
For any shipping-related query, please contact our team through the contact details provided on our website.