TERMS & CONDITIONS
The Wrap Studio
Last Updated: September 2026
By accessing, browsing or placing an order through The Wrap Studio website, you acknowledge that you have read, understood and agreed to these Terms & Conditions. These terms shall apply to all purchases made through our website, subject always to applicable laws of India.
1. PRODUCT PRICING & WEBSITE TECHNICAL ERRORS
The Wrap Studio makes every reasonable effort to ensure that product descriptions, prices, availability and other information displayed on the website are accurate.
However, in the event of a technical error, software malfunction, system error, incorrect price feed, typographical error or other inadvertent website error, including where a product is displayed at ₹0 or at an obviously incorrect price, the displayed price shall not be treated as the intended commercial price.
In such circumstances, The Wrap Studio reserves the right, to the extent permitted by applicable law, to cancel the affected order and issue a refund of the amount actually paid by the customer.
The customer will be informed of such cancellation/refund through the email address or contact information provided at the time of purchase.
Where an order is cancelled due to such a technical or pricing error, the customer’s payment will be refunded through the applicable payment method within a reasonable processing period.
2. ORDER ACCEPTANCE
Placing an order on the website constitutes a request to purchase and does not, by itself, guarantee acceptance or fulfilment of the order.
An order shall be considered accepted upon confirmation by The Wrap Studio, subject to product availability, payment confirmation and the absence of any material pricing, inventory or technical error.
The Wrap Studio reserves the right to cancel or decline an order in circumstances permitted by applicable law.
3. MADE-TO-ORDER PRODUCTS
Several products offered by The Wrap Studio are made to order, specially prepared, assembled or finished after an order is received.
Accordingly, production begins after order confirmation and products may not be immediately available for dispatch.
4. DISPATCH & DELIVERY
Orders are generally dispatched within 3–5 business days, excluding Sundays and public holidays.
Dispatch timelines may be extended during festive seasons, high-volume periods, unforeseen operational circumstances or force majeure events.
Once an order has been handed over to the shipping/courier partner, delivery timelines are subject to the courier’s network, serviceability and other circumstances outside our reasonable control.
5. FLAT PAN-INDIA SHIPPING
A flat shipping charge of ₹200 per order applies to standard Pan-India delivery, unless otherwise specifically stated on the website.
Additional charges may apply where a customer requests a special delivery service, re-shipment or any service outside the standard delivery terms.
6. TRANSIT DAMAGE & COURIER HANDLING
Products are inspected and packed before dispatch.
Once an order has been packed, dispatched and handed over to the courier/logistics partner, The Wrap Studio is not responsible for damage, mishandling, delay, loss or deterioration caused solely during transit by the third-party courier.
Customers are strongly advised to record a continuous, unedited unboxing video from the opening of the outer package until the product is fully unpacked.
However, this clause does not exclude any liability or consumer remedy that cannot lawfully be excluded under applicable Indian law.
7. RETURNS, REFUNDS & EXCHANGES
Because our products may be made to order, handcrafted, customised or specially prepared, returns and exchanges are generally not accepted for:
* Change of mind
* Personal preference
* Incorrect selection by the customer
* Colour preference
* Design preference
* Delay in deciding to use the product
* Products ordered incorrectly by the customer
However, nothing in this policy limits any mandatory refund, replacement or other remedy available to a consumer under applicable law, including where a product is defective, deficient, materially different from what was advertised, or otherwise covered by a statutory remedy.
8. PRODUCT VARIATIONS
Many of our products are handcrafted, hand-finished or individually produced.
Minor variations in colour, texture, finish, engraving, dimensions, patina, polishing, pattern and appearance may occur and are inherent characteristics of handcrafted products.
Such minor variations shall not automatically be considered manufacturing defects.
Product colours may also vary slightly depending on photography, lighting and individual device/display settings.
9. PRODUCT DESCRIPTION & IMAGES
We make reasonable efforts to ensure that product photographs and descriptions accurately represent the products.
However, photographs may be styled for presentation purposes and may include decorative elements, lighting or accessories that are not included in the product unless expressly stated in the product description.
Customers should rely on the written product specifications, dimensions, inclusions and pricing displayed on the relevant product page.
10. PRODUCT AVAILABILITY
Product availability displayed on the website is subject to change.
If a product becomes unavailable after an order is placed due to an inventory discrepancy, stock error or other operational issue, The Wrap Studio may cancel the affected order/item and issue a refund of the amount paid for the unavailable product.
Where applicable, the customer will be informed through their registered contact details.
11. PAYMENT
Orders are processed only after successful payment confirmation through the payment methods made available on the website.
The Wrap Studio is not responsible for payment failures, banking delays, payment gateway interruptions or failed transactions caused by third-party financial/payment service providers.
12. CUSTOMER INFORMATION & DELIVERY ADDRESS
Customers are responsible for providing accurate name, mobile number, email address, billing details and complete delivery address, including PIN code.
The Wrap Studio shall not be responsible for delays, failed deliveries or additional shipping costs arising from incorrect, incomplete or inaccurate information supplied by the customer.
Where a parcel is returned because of an incorrect address, refusal to accept delivery or repeated failed delivery attempts, re-shipment may be subject to additional shipping charges.
13. BULK, CORPORATE & CUSTOM ORDERS
Bulk, corporate, wedding, gifting and customised orders may be governed by separate quotations, invoices, production timelines and payment terms agreed between the customer and The Wrap Studio.
Where a separate written quotation or agreement is issued, the specific terms contained therein shall apply to that order in addition to these website terms, unless expressly stated otherwise.
14. INTELLECTUAL PROPERTY
All website content, including but not limited to photographs, product images, videos, graphics, logos, branding, written content, designs, product names and creative material, belongs to or is lawfully used by The Wrap Studio and may not be copied, reproduced, modified, commercially exploited or distributed without prior written permission.
Unauthorised use of our content or intellectual property may result in appropriate legal action.
15. FRAUDULENT, ABUSIVE OR MISLEADING USE
The Wrap Studio reserves the right, subject to applicable law, to investigate and take appropriate action regarding orders or website activity that appears to involve:
* Fraudulent payment activity
* Repeated exploitation of technical errors
* Abuse of promotional offers
* False or misleading information
* Unauthorised use of another person’s payment information
* Attempts to circumvent stated purchase limitations
* Any other unlawful activity
Where appropriate, orders may be cancelled and relevant information may be retained or disclosed to payment providers, logistics partners, law-enforcement authorities or other competent authorities as required or permitted by law.
16. FORCE MAJEURE
The Wrap Studio shall not be responsible for failure or delay caused by circumstances beyond its reasonable control, including but not limited to natural disasters, fire, flood, epidemic/pandemic, government restrictions, strikes, transportation disruptions, courier interruptions, war, civil disturbance, internet or technology failures, or other force majeure events.
17. LIMITATION OF LIABILITY
To the extent permitted by applicable law, The Wrap Studio shall not be liable for indirect, incidental or consequential losses arising from circumstances outside its reasonable control.
Nothing in these Terms & Conditions shall exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted under applicable Indian law.
18. GRIEVANCE REDRESSAL
Customers may contact The Wrap Studio regarding an order, complaint or grievance using the contact details provided on the website.
The website should prominently display the required grievance officer/contact information and complaint mechanism applicable to the business. E-commerce rules require relevant grievance and complaint information to be made accessible to consumers.
19. GOVERNING LAW
These Terms & Conditions shall be governed by the laws of India.
Any dispute shall be subject to the jurisdiction of the courts/authorities having jurisdiction under applicable Indian law. Nothing in these Terms is intended to restrict a consumer’s statutory right to approach a competent consumer authority or forum where such right is available under law.
20. AMENDMENTS
The Wrap Studio reserves the right to update these Terms & Conditions from time to time.
The updated version will be published on the website with the relevant revision date. Continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.
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IMPORTANT WEBSITE NOTICE
By placing an order with The Wrap Studio, you confirm that you have reviewed the product description, dimensions, pricing, delivery terms, refund/return policy and these Terms & Conditions before completing your purchase.
All orders are subject to product availability, successful payment confirmation, applicable law and these Terms & Conditions.